Webinar: Mastering Relationship Building in Sales (11659)

In building relationships in sales, the most important things are personality and likeability, not just numbers, dates and facts. One of the most important methods to achieve this is small talk. Participants will learn how to use small talk to build relationships effectively. In addition, the webinar teaches how to use body language to respond specifically to body language signals from the other person.

Target group

Salespersons; field sales force; sales staff; inside sales; key account managers

Learning objectives

• Build relationships with people in a targeted way
• Know and use small talk as a method
• Recognising non-verbal and verbal signals of approval and rejection
• Controlling your own body language
• Being able to respond to other people

Duration: 3,5 hours

Competences which will be developed:

• Entrepreneurial thinking
• Acting in a customer-oriented way
• Building relationships
• Showing confidence

Methods:

Our webinars are structured in thematic stations and 100% interactive. Besides short impulses from the trainers, the trainers guide the participants through the stations and work on concrete topics of the participants. Involvement and empowerment are the basis of our webinars.

Languages:

• German
• English
• Español (from July 2023)