Webinar: Mastering Conflict Conversations (11661)

Leading the conflict conversation

Unresolved conflicts are poison for the working atmosphere and work productivity. Yet most conflicts can at least be defused, if not eliminated, with the help of a conflict conversation and appreciative communication. In this webinar, participants will learn how to prepare for conflict talks, how to conduct them effectively and how to ensure that the agreements reached are ultimately adhered to.

Target group

Employees who frequently work in teams; junior managers and employees with acute needs; employees with an interest in appreciative communication.

Learning objectives

• Assess when a conflict meeting makes sense
• Prepare conflict talks and conduct them in an appreciative manner
• Conclude conflict talks and follow up on them
• Establish a cooperative discussion mode

Competences which will be developed:

• Analyse the situation
• Resolve conflicts
• Dealing fairly with each other
• Acting prudently

Methods:

Our webinars are structured in thematic stations and 100% interactive. Besides short impulses from the trainers, the trainers guide the participants through the stations and work on concrete topics of the participants. Involvement and empowerment are the basis of our webinars.

Languages:

• German
• English
• Español (from July 2023)