Webinar: Active Listening for Customer-Centric Success (11663)

Customer-oriented approach through active listening

This webinar is about "active listening" as a professional competence. Participants learn to activate their own "curiosity mode"; to gain information and avoid misunderstandings. They also learn to pay attention to gestures and facial expressions and to clarify what is not said.

Target group

Intermediaries and counsellors working in sales and employees involved in mediation or counselling; managers in sales.

Learning objectives

• Be able to use active listening as a method in conversation
• Recognising the needs of the counterpart and ensuring a customer-oriented approach
• Use active listening techniques in a targeted manner to gain information
• To perceive and address hidden messages
• Be able to hear exactly what the customer needs in order to ensure a customer-oriented approach

Duration: 3,5 Stunden

Competences which will be developed:

• Show foresight
• Think entrepreneurially
• Develop strategies
• Networked thinking

Methods:

Our webinars are structured in thematic stations and 100% interactive. Besides short impulses from the trainers, the trainers guide the participants through the stations and work on concrete topics of the participants. Involvement and empowerment are the basis of our webinars.

Languages:

• German
• English
• Español (from July 2023)